About the Technical Support EngineerPosition
We are looking for a bright Technical Support Engineer to provide enterprise-level technical support to our customers. This technician will give support via phoneÙ« webÙ« emailÙ« chat and other channels as required. A background in engineering or IT support is a must.
Technical Support Engineer Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- StudyÙ« diagnoseÙ« troubleshoot and recognize solutions to solve customer issues
- Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
- Provide timely and detailed feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
Technical Support Engineer Requirements
- BS degree in Information TechnologyÙ« Computer Science or equivalent
- Proven working experience in enterprise technical supportÙ« IT support or as a technical engineer
- Basic knowledge of Unix/Linux systemsÙ« utilitiesÙ« and scripting
- Great problem-solving skills
- Great client-facing skills
- Outstanding written and verbal communication skills
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