Guest Relations Manager Job Description

About the Guest Relations Manager position

We are seeking an experienced Guest Relations Manager to join our company.  You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.

Guest Relations Manager responsibilities are:

• Providing exceptional service to guests
• Implementing plans to improve customer satisfaction
• Assisting with guests queries/disputes
• Resolving complaints effectively
• Sharing tips with the team to enhance customer service
• Handling the arrival and departure of guests
• Acting as a communication hub between guests and team members
• Informing guests about updates of services
• Providing reports to senior manager on the activities

Guest Relations Manager requirements are:

• Experience as a Guest Relations or Hospitality Manager
• Excellent customer service skills
• Knowledge of the hospitality industry
• Familiar with ERP and MS Office softwares
• Great leadership skills
• Effective communication skills
• BA/BSc in Hospitality٫ Business or a related field